 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
| If you are interested in the position as Customer Service Manager, please email your resume to animalhospitaljobs@yahoo.com, or download the employment application and fax it or drop it off at one of our locations. Gentle Doctor Animal Hospital at 3079 Hwy K, O' Fallon, MO 63368 Fax: 636-281-9136 or Tender Care Pet Hospital at 6002 S Hwy 94, Weldon Spring, MO 63304 Fax 636 329-9256 [animalhospitaljobs@yahoo.com is for applications and resumes only] Employment Application -Adobe PDF |
Customer Service Manager
| Requirements/Qualifications |
Key responsibilities include:
Experience:
 | Provide strategic direction, development, accountability and training for a | |
| team of veterinary professionals | ||
| Identify, evaluate, document and disseminate best practices in customer | |
| service that contribute to improved operations and customer satisfaction | ||
| Ensue competence and continuity of qualified staff through ongoing appraisal | |
| and motivation techniques | ||
| Ensure timely responses to all customer inquiries that result in excellent | |
| customer satisfaction while achieving business objectives | ||
| Develop, manage and analyze all customer service objectives to ensure | |
| operational efficiency, consistency and compliance with company guidelines. | ||
| Available some evenings and every other Saturday. (Avg. 50 hours per week) |
Experience:
| 5 years management experience in a similar role in a retail or customer | |
| service environment | ||
| Computer skills, including Word, Excel and data processing. | |
| Strong attention to detail, as well as good organizational skills. | |
| Ability to meet or exceed deadlines. | |
| Excellent oral, written and communication skills as well as fair judgment. | |
| Must value teamwork. | ||
| Strong decision making skills. | |
| A Bachelors degree is preferred. | |
